Frequently Asked Questions

At Ciphertrace, we firmly believe that the best way to earn your trust is through the testimonials of our satisfied clients. We encourage you to explore the wealth of positive reviews from those we have assisted, as these firsthand accounts are the strongest testament to our legitimacy and reputation.

Furthermore, you can take comfort in the fact that our organization is officially registered with the relevant government authorities and operates under strict cybersecurity compliance standards. Should you require any additional credentials or documentation, our team will be more than happy to provide them upon request.

The timeline for recovering lost or stolen cryptocurrency can vary, typically ranging from as little as 2 hours to as long as 3 months. While this may seem extensive, it's a reflection of the meticulous process we follow.

We begin by conducting a preliminary search within the first week of onboarding a new client. During this initial phase, we secure the backup of the private key and explore various password hypotheses. From there, we persist in our efforts, continually retesting and adapting our recovery algorithms as our hardware capabilities advance. This diligent approach continues unless a client specifically requests the deletion of their information.

Ciphertrace is an investigative cyber organization staffed with industry specialists who can analyze your case, gather data and information about the perpetrators, and take action to catch the scammers on your behalf. But our commitment doesn't stop there – we will ensure that 100% of the stolen amount is returned to you, the rightful owner.

Our highly integrated and functional process combines legal expertise and technological prowess to pursue the recovery of your funds. Depending on the nature of your case, this entire procedure can take anywhere from 7 to 72 hours. If you believe your account has been compromised, our team of local experts will immediately initiate legal action and fight the case on your behalf, making the process as seamless as possible for you.

You can trust that our services are conducted under the oversight of licensed attorneys and certified cybersecurity professionals. Our team of legal experts and cybersecurity specialists provides consulting and practical support throughout the entire process of filed requests, ensuring that all actions taken are within the bounds of the law and industry best practices.

While it is mathematically impossible to directly hack the Bitcoin blockchain, our specialized approach involves using strategic password guesses in combination with any private key backups you may have. This allows us to methodically work towards regaining control of your funds, even if you've lost access to your seed phrase or private key.

Yes, we can absolutely help recover wallets that have been compromised or had funds stolen. As long as you qualify for one of our recovery services, our team is dedicated to tracking down your lost assets and getting them back into your possession using advanced blockchain analysis and recovery techniques.

The types of cryptocurrencies we can recover are continuously expanding. Currently, we support recovery for all token types, including legacy mnemonics, 13th and 25th word seeds, and ERC-20 tokens. Our capabilities cover the full breadth of the crypto ecosystem, including Bitcoin, Ethereum, Litecoin, and thousands of altcoins.

For our cryptocurrency recovery services, we charge a fixed fee of 10% of the total amount lost. The cost for our other security and advisory services depends on the specific requirements, but we always strive to provide transparent and fair pricing. All consultations are free, and we only charge fees after successful recovery.

To begin your recovery process, we'll need basic information about your case, including the type of cryptocurrency involved, approximate amount lost, how the loss occurred, and any relevant transaction details or wallet addresses. We maintain strict confidentiality and use bank-level encryption to protect your sensitive information throughout the process.

Absolutely. We take data security and privacy extremely seriously. All client information is encrypted using military-grade encryption and stored on secure servers. We never share your personal information with third parties without your explicit consent, and all our team members are bound by strict confidentiality agreements.

Yes, we provide round-the-clock support for urgent cases and emergencies. Our team is available 24/7 to assist with critical security incidents and time-sensitive recovery operations. For non-urgent inquiries, we typically respond within 24 hours during business days.

While we have a high success rate, not all cases can be resolved due to the nature of blockchain technology and certain scam types. In cases where recovery is not possible, we provide a detailed explanation of why and offer alternative solutions or preventive measures. We only charge fees upon successful recovery, so there's no financial risk to you.